Virgin & Froyo 2.2 - Will they answer?
For the most part, there’s been *some* communication from Virgin as to the problems with the 2.2 Froyo update.
Mainly that it’s broken and they don’t know when it’s going to be fixed. Other communications have stated that 95% of the customers have received the updates, it’s just the final 5% of us having problems.
With that in mind, can anyone from Virgin honestly answer any of these questions:
- For the 5% that have not had the update, can we at least opt in to download it?
- For the 95% that have had the update and are having problems, will Virgin provide a roll back to the last working version? (question raised and unanswered here)
- Can you explain the intermittent update from the 1st Dec? (unanswered here)
- Was this update only going out to select customers/firmware’s? (unanswered here)
- With the confusion over the various firmware’s that are in use, are Virgin able to share the OTA updates that have been sent out for the HTC Desire since it’s release? (unanswered here)
- Have updates been suspended? (indicated here and denied/never verified by Virgin here)
- Are there plans to push out the intermediate updates so that people can get to the right versions?
- Why has my e-mail to the support team on the 16th November (with account information) not be answered? (details here, I was expecting an e-mail back directly, given it contained account details)
I look forward to a (lack) of response in due course.
(Originally posted on their Help & Support Forum 18th Dec 2010 http://bit.ly/dTxifB)
